Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 3, Elle Woods (Bunny Suit), Elle Woods (Sun), Elle Woods with Bruiser |
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Fast Shipping with Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL, and other major international carriers, we are able to offer a variety shipping options. Our warehouse personnel are well trained and will pack the items according to our exact and precise specifications. Your items will undergo an exhaustive inspection and securely secured prior to being shipped. We ship to thousands customers each day from multiple countries. Our commitment to become the largest online retailer in the world is shown by this. We have distribution centers as well as warehouses located in Europe and the USA.
Note that orders containing multiple items are processed according to the item.
Before shipping, our team will perform an exhaustive inspection of the products you ordered. The majority of orders are shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The stock is constantly changing and is not completely managed by us because of the involvement of many entities, including the factory as well as our warehouse. The actual stock levels can fluctuate at any point. It's possible that the stocks could be depleted after the order has been made.
Our policy is valid for 30 days. If you haven't received your product within the 30 days period, we are unable to offer a refund or an exchange.
Your item must be in its original packaging and be unused. You must have the item in its original packaging.
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