Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and professional packaging
We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse employees will pack every item to our exacting requirements. Before shipping, all goods are thoroughly inspected and safely secured. We ship to thousands of customers every day from all over the world. Our commitment to become the largest online retailer in the world is shown by this. Warehouses and distribution centers can be found in Europe and the USA.
Note: Orders with more than one item are assigned a processing time according to the item.
We will thoroughly inspect all products before they are shipped. Most orders are delivered within 48 hours. The delivery time will be between 3-7 days.
Returns
Stock is dynamic, and cannot be fully controlled by us because of the involvement of many parties including the factory and our warehouse. The stock can change at any time. Please be aware it's possible your order may be unable to fill when you have placed the order.
Our policy is for 30 days. If the 30 days have elapsed from the date you purchased the item, we will not be able to offer you a return or exchange.
In order for your item to be considered eligible for return it must be in its original packaging, unopened and in the condition you received it in. It should also be in the original packaging.
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