Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse employees will pack every item to our exacting requirements. Your products will go through an extensive inspection and will be adequately secured before being shipped. We ship to thousands of customers every day across multiple countries. Our determination to be the largest online retailer worldwide is demonstrated by this. The warehouses and centers of distribution are located in Europe and the USA.
Please note that orders with more than one item are given a processing time according to the particular item.
Before shipping We will inspect thoroughly the items you have ordered. The majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us because of the involvement of multiple different parties, such as the factory and our warehouse. The actual levels of stock can change at any moment. Be aware that it is possible for your order to become unavailable even after you have made the order.
Our policy is valid for 30 days. If you haven't received your product within 30 days, we're unable to offer a refund or an exchange.
To be eligible for return the item must not be opened and in the same condition as when you received it. The item should be in its original packaging.
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