Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we can offer a variety of shipping options. Our warehouse personnel will pack each item according to our strict specifications. Before shipping your items will be thoroughly examined and secured. We deliver to thousands of clients each day across multiple countries. This is a testament to our dedication to being the largest online retailer worldwide. We have distribution centers and warehouses in Europe and in the USA.
Note: Orders containing more than one item will be assigned a different processing period for each item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. Currently, most orders are shipped within 48 hours. Delivery is expected to take between three and seven days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we are unable to completely manage our stock. The actual inventory can change at any moment. Be aware that it is possible for your order to run out of stock even after you have made the order.
Our policy lasts thirty days. However, if the 30 days have elapsed from the date you purchased the item, we cannot give you a refund or exchange.
The item you purchase must be in its original packaging and not be used. The item must be in its original packaging.
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