Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other major global carriers, we are able offer a variety shipping options. Our warehouse staff are expertly trained and will wrap your goods in accordance to our precise and precise specifications. Prior to shipping, your goods are thoroughly inspected and securely secured. We deliver to hundreds of thousands of customers each day in different countries. The fact that we are dedicated to becoming the largest online retailer in the world is obvious. The warehouses are located located in Europe in the same way as they are in the USA.
Orders with more than 1 item are assigned processing times in accordance with the item.
Before shipping, we will check the item carefully before shipping. The majority of orders will be delivered within 48 hours. The delivery estimate is between 3-7 days.
Returns
We are not able to manage the stock at our warehouse or factory. Stock levels can fluctuate at any time. Be aware that it's possible for your order to be out of stock after you have made the order.
Our policy lasts for 30 days. We will not replace or refund your purchase after 30 days from the date of purchase.
In order to be eligible for a return the item must be in good condition and in the same condition as when you received it in. The item should be in its original packaging.
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