Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other top global carriers, we are able provide various shipping options. Our warehouse staff is extremely skilled and will package your items according to our exact and precise specifications. Your items are carefully inspected and secured properly prior to shipping. We ship to hundreds of thousands of customers daily across various countries. This is an indication of our dedication to being the largest online retailer worldwide. Warehouses and distribution centres can be found in Europe as well as the USA.
Note: Orders with more than one item will be assigned a distinct processing period for each item.
Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders will be sent within 48 hours. Expected delivery times are between 3-7 days.
Returns
Due to multiple parties, including the factory and the warehouse, we cannot effectively manage inventory. The stock levels may fluctuate at any given time. It is possible that inventory could run out once your order has been processed.
Our policy is for 30 days. If 30 days have passed by since your purchase, unfortunately we can't offer you a return or exchange.
You are able to return a product in the event that it is not used and is in the same condition when you first received it. The item should be returned in its original packaging.
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