Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and professional packaging
We have a range of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly trained to pack your goods exactly as per the specifications that we supply. Your items are carefully inspected and properly secured before shipping. Every day, we send hundreds of packages to our customers across many countries. The fact that we're determined to become the largest online retailer in the world is evident. The warehouses and centers for distribution are in Europe and the USA.
Note: Orders containing more than one product are assigned a particular processing time based on the individual product.
We will inspect each and every one of the items ordered before shipping. The majority of orders are delivered within 48 hours. The delivery estimate is between 3-7 days.
Returns
The inventory is always changing and we cannot control it completely because of the fact that many stakeholders are involved, including our warehouse and factory. The actual inventory can change at any moment. It's possible that the stocks could be depleted after the order has been made.
Our policy is valid for a period of 30 days. We are unable to exchange or refund your order when it's been 30 days since you purchased it.
The item you purchase must be in its original packaging and be unused. It must also still remain in the original packaging.
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