Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 5, Harry Potter, Draco Malfoy, Hermione Granger, Professor Snape, Ron Weasel |
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Quick Shipping and Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL as well as other top global carriers, we are able provide various shipping options. Our warehouse staff is extremely skilled and will package your goods in accordance to our precise and precise specifications. Before shipment, all items will be thoroughly examined and secured. Everyday, we send to thousands of clients in different countries. This is a sign of our determination to become the biggest online retailer in the world. Warehouses and distribution centres can be located throughout Europe as well as the USA.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
Prior to shipping before shipping, we'll examine thoroughly the items you've ordered. Today, the majority orders will be shipped within 48 hours. Expected delivery times are between 3-7 days.
Returns
Stock is dynamic. It is not managed entirely by us since we're involved with several entities, including the factory and the storage. Stock levels can fluctuate at any time. It's possible that your order will run out of stocks once you've placed your order.
Our policy lasts 30 days. We will not replace or refund your purchase when it's been 30 days since the purchase.
For your item to be returned it must be in its original packaging, unopened and in the same condition as when you received it in. The item must be returned in its original packaging.
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