Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly educated to pack your items exactly as per the specifications that we supply. Before shipping, your goods will be thoroughly inspected and secured. We ship to thousands of customers every day across multiple countries. This shows that we're committed to being the largest retailer online in the world. Both Europe as well as the USA have distribution and warehouse centres.
Note: Orders containing multiple items will have a distinct processing time for each item.
We will thoroughly inspect all products before they are shipped. The majority of orders will be sent within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The inventory is constantly changing and we do not fully manage it because of the fact that many parties are involved, including our warehouse and factory. The stock levels may fluctuate at any given time. Please be aware that it is possible for your order to be out of stock after you have placed the order.
Our policy is valid for 30 days. However, if 30 days have passed since you purchased your item, we will not be able to give you a refund or exchange.
You can only return an item in the event that it is not used and is in the same state as when you received it. The item should be in the original packaging.
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