Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Full Set Bundle of 6, Elliot with E.T. in Bike Basket, E.T. in Disguise, E.T. in Robe, E.T. with Flowers, Elliot, Gertie |
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Fast Shipping with Professional Packaging
We offer a wide range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will package your items according to our precise and exact specifications. Before shipping, all goods will be thoroughly examined and safely secured. We deliver to thousands of clients every day from all over the world. The fact that we're dedicated to becoming the largest online retailer in the world is obvious. These warehouses are in Europe as much as they are in USA.
Note: Orders that contain more than one item are assigned a processing period in accordance with the item.
Before shipping Our team will conduct a thorough inspection on the items you purchased. Today, most orders will be delivered within 48 hours. The delivery time is between 3-7 working days.
Returns
The stock is constantly changing and is not completely managed by us because of the involvement of several parties including the factory and our warehouse. The levels of stock can change at any given time. It is possible that inventory could run out once your order has been placed.
Our policy lasts for a period of 30 days. If you have passed 30 days without a trace since the purchase however, we're unable to give you a return or exchange.
You are able to return a product in the event that it is not used and is in the same condition when you first received it. The item must be in its original packaging.
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