Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Full Set Bundle of 6, Elliot with E.T. in Bike Basket, E.T. in Disguise #1253, E.T. in Robe, E.T. with Flowers, Elliot, Gertie |
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Fast shipping and professional packing
We offer a wide range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are extremely skilled and will package your items according to our exact and precise specifications. Before shipment, all items will be thoroughly examined and safely secured. Everyday, we send to thousands of clients in different countries. Our determination to be the largest online retailer around the globe is evident by this. The distribution centers and warehouses distribution are located in Europe and the USA.
Orders that include more than one item are given processing time in accordance with the item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. The majority of orders are delivered within 48 hours. The delivery time should be between 3-7 working days.
Returns
Stock is dynamic, and is not completely managed by us due to the involvement of several different parties, such as the factory and our warehouse. The actual inventory may change at any moment. Be aware that your order may be unable to fill after you place the order.
Our policy runs for a period of 30 days. If you don't receive the product within the 30 days period, we are not able to issue the option of a refund or exchange.
The item should not be in use and must be in its original condition. It should also remain in the original packaging.
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