Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and professional packaging
We are able offer many shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff are highly educated to pack your items exactly according to the specifications we provide. Before shipping the goods are carefully inspected and secured. Every day, we send thousands of packages to customers across many countries. This is a sign of our determination to become the largest online retailer globally. We have distribution centers and warehouses located in Europe and in the USA.
Note: Orders with more than one product are assigned a particular processing time, depending on the specific product.
Before shipping the items, our staff will carry out an extensive inspection of the products you ordered. Most orders are now shipped within 48 hrs. The delivery time will be between 3-7 days.
Returns
The stock is constantly changing. It is not managed entirely by us since we are involved with multiple parties such as the factory and our storage. The stock can change at any time. It is possible that your order will be out of stock once your order has been made.
Our policy is valid for a period of 30 days. If the 30 days have elapsed since you purchased your item, we cannot provide a refund or exchange.
You can only return a product in the event that it is not used and in the same state as when you received it. The item should be in its original packaging.
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