Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer a variety of shipping options. Our warehouse staff are highly trained and will wrap your goods according to our precise and accurate specifications. Before shipment, all items are carefully examined and securely secured. We ship to hundreds of thousands of customers daily across various countries. This shows our commitment to be the largest online retailer on earth. Warehouses and distribution centers can be located throughout Europe as well as the USA.
Note: Orders that contain more than one item are assigned a processing time in accordance with the item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders are delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of multiple entities, including the factory as well as our warehouse. Therefore, the actual inventory could fluctuate at any moment. Be aware that your order will become unfulfilled once you've placed your order.
Our policy is valid for 30 days. If it's been more than 30 days since you've made your purchase We're sorry to say that we can't offer you a complete exchange or refund.
In order to be eligible for a refund your item must be unused and in the same state that you received it in. It must also be returned in the original packaging.
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