Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Full 4-inch Set Bundle with Chase, Full 4-Inch Set without Chase, Candyman – Chase Bundle, Candyman, Sherman Fields, Candyman with Bees |
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Fast Shipping and Professional Packing
Our long-standing relationships with UPS FedEx DHL and other international carriers lets us offer a range of shipping services. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Your items are carefully inspected and secured properly prior to shipping. We ship to thousands of customers each day across different countries. This demonstrates our dedication to become the biggest online retailer in the world. Warehouses and distribution centers can be located throughout Europe as well as in the USA.
Orders that include more than 1 item are assigned processing periods according to each item.
Prior to shipment Our team will conduct a thorough inspection on the products you ordered. The majority of orders are delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we are unable to fully manage stock. Stock levels can fluctuate at any given time. Please be aware it's possible your order may run out of stocks once you've placed your order.
Our policy is for 30 days. If it's been longer than 30 days since the date you purchased your item, we unfortunately can't give you a full exchange or refund.
For your item to be considered eligible for return it must be in its original packaging, unopened and in the condition you received it. The item must be in its original packaging.
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