Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we can offer a variety of shipping options. Our warehouse employees will pack each item according to our strict specifications. Your products will be subjected to a thorough examination and will be safely packaged prior to being sent out. We ship to thousands clients every day in a variety of countries. This is a sign of our dedication to being the largest online retailer globally. Both Europe and the USA have warehouses and distribution centres.
Note: Orders that contain more than one item will be assigned a distinct processing time based on the individual product.
Before shipping, we will examine the items ordered carefully before shipping. The majority of orders are delivered within 48 hours. The expected delivery time will be between 3-7 days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of several different parties, such as the factory and our warehouse. Actual stock levels may fluctuate at any point. It's possible that you may not receive your purchase after the order has been made.
Our policy lasts for thirty days. If you don't receive your product within 30 days, we're not able to provide the option of a refund or exchange.
The item must not be in use and must be in its original condition. It should also be in the original packaging.
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