Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can provide an array of shipping options. Our warehouse personnel are expertly trained and will wrap your goods in accordance to our precise and precise specifications. Your products will be subjected to a thorough examination and will be securely packaged before being shipped. We deliver to thousands of clients every day in a variety of countries. Our commitment to become the biggest online retailer worldwide is demonstrated by this. There are distribution centers as well as warehouses in Europe and in the USA.
Note: Orders with more than one item are assigned a processing time depending on the item.
Prior to shipment, we check the item carefully before shipping. The majority of orders today are shipped in 48 hours. Delivery time ranges between 3-7 days.
Returns
The inventory is always changing, and is not completely managed by us because of the involvement of multiple different parties, such as the factory and our warehouse. The actual levels of stock can change at any time. Please understand it may happen that your order may be out of stock once the order is placed.
Our policy runs for a period of 30 days. If you don't receive your product within 30 days, we're not able to provide either a return or exchange.
You are able to return an item in the event that it is not used and in the same condition as when you first received it. The item must be in the original packaging.
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