Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We provide a variety of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained to package your goods exactly as per the specifications we offer. Your products will go through an exhaustive inspection and properly secured before they are shipped. We deliver to hundreds of thousands of customers daily in different countries. This is a sign of our determination to become the largest online retailer worldwide. Warehouses and distribution centers can be located throughout Europe as well as the USA.
Orders that contain more than one item are assigned processing times for each item.
Prior to shipment, we check the item thoroughly before sending the items. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and 7 days.
Returns
The inventory is constantly changing and we do not fully manage it due to the fact that several stakeholders are involved, including our factory and warehouse. The actual stock levels can fluctuate at any moment. It is possible that the stock may run out after the order has been made.
Our policy is valid for 30 days. We will not exchange or refund your order after 30 days since the purchase.
To be considered eligible for return it must be in its original packaging, unopened and in the same condition as when you received it. The item must be in its original packaging.
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