Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We are able offer many shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and precise specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. We ship to hundreds of thousands of customers each day across various countries. This shows our commitment to be the largest online retailer on earth. Both Europe and the USA have warehouses and distribution centers.
Note that orders containing multiple items are subject to a processing period that is based to the particular item.
Prior to shipping, we inspect the ordered items thoroughly before sending the items. The majority of orders will be delivered within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we are unable to fully manage stock. Actual stock levels may fluctuate at any time. It is possible that the inventory could run out once your order has been processed.
The period of time is 30 days. We are unable to exchange or refund your order after 30 days since the purchase.
The item you purchase must be in the original packaging and be unused. It must also be returned in its original packaging.
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