Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and professional packaging
We provide a variety of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods exactly according to the specifications we provide. Your items are carefully inspected and properly secured before shipping. We ship to thousands clients each day across multiple countries. This is a sign of our determination to be the largest online retailer on earth. Warehouses and distribution centers can be located in Europe as well as in the USA.
Note: Orders with multiple items will have a distinct processing period for each item.
We will thoroughly inspect all items before sending. The majority of orders will be shipped within 48 hours. Delivery is expected to take between three and seven days.
Returns
The inventory is always changing and we are unable to control it completely because several parties are involved, including our factory and warehouse. Stocks can be changed at any moment. It is possible that stock may run out after your order has been placed.
The policy is for 30 days. If 30 days have gone without a trace since the purchase, unfortunately we can't offer an exchange or refund.
The item should not be used, and it must be in its original condition. It should also be returned in its original packaging.
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