Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Thanks to our longstanding association with UPS FedEx DHL as well as other leading global carriers, we are able offer a variety shipping options. Our warehouse personnel are expertly trained and will wrap your items according to our precise and precise specifications. Prior to shipping, your goods are carefully examined and safely secured. Everyday, we send to thousands of customers across many countries. This is a testament to our commitment to be the biggest online retailer in the world. The warehouses and centers for distribution are situated in Europe, as well as the USA.
Note: Orders with more than one item are assigned a processing period in accordance with the item.
Before shipping Our team will conduct a thorough inspection on the products you ordered. Today, the majority of orders will be delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
The inventory is always changing and we do not fully manage it because of the fact that many parties are involved, which includes our factory and warehouse. The actual inventory may be changed at any time. It is possible that the stock may run out after your order has been processed.
Our policy is valid for 30 days. If 30 days have passed by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition as you received it. It should also be in the original package.
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