Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Delivery and Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL and other major international carriers, we are able to offer a variety shipping options. Our warehouse staff are highly trained and will pack the goods according to our exact and precise specifications. Before shipping, your goods will be carefully inspected and secured. Everyday, we send to thousands of customers in multiple countries. This is a sign of our commitment to be the largest online retailer globally. Warehouses and distribution centers are located throughout Europe as well as the USA.
Note: Orders containing more than one product will be assigned a distinct processing time, depending on the specific item.
Before shipping, we will inspect the ordered items thoroughly before sending the items. Most orders today are shipped in 48 hours. The delivery time is between 3-7 working days.
Returns
The stock is dynamic and we are unable to completely manage it because of the fact that many parties are involved, which includes our warehouse and factory. So the actual stock may alter at any time. Be aware that it is possible that your order will be out of stock after you have made the order.
Our policy is valid for 30 days. We are unable to replace or refund your purchase after 30 days since the purchase.
In order to be eligible for a return, your item must be in good condition and in the same condition as you received it in. It must also remain in the original packaging.
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