Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Chase Bundle, Common |
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Quick Shipping and Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other international carriers allows us to offer a range of shipping services. Our warehouse personnel are highly skilled and will pack your products according to our precise and precise specifications. Your items are carefully inspected and securely secured prior to shipment. We deliver to thousands of clients every day from all over the world. This is a testament to our commitment to be the largest online retailer globally. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.
Note: Orders that contain more than one item are assigned a particular processing period depending on the specific product.
Prior to shipping the items, our staff will carry out a thorough inspection on the products you have ordered. Today, the majority orders will be delivered within 48 hours. The delivery time is between 3 and 7 working days.
Returns
We are not able to manage the stock in our factory and warehouse. This means that the actual stock could change at any time. It is possible that your order will be out of stock when the order has been placed.
Our policy is valid for 30 days. However, if 30 days have passed since you purchased your product, we are unable to give you a refund or exchange.
The item you purchase must be in its original packaging and in good condition. It must also not be used. The item must be returned in the original packaging.
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