Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We provide a variety of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will pack your products according to our precise and accurate specifications. Your items are carefully inspected and securely secured prior to shipment. Everyday we deliver thousands of packages to clients across many countries. The fact that we are determined to become the largest online retailer in the world is evident. The warehouses are located in Europe just as they are in USA.
Orders with more than 1 item are assigned processing times in accordance with the item.
Before shipping the items, our staff will carry out an exhaustive inspection of the items you purchased. Most orders are delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
We don't manage the stock at our warehouse and factory. This means that the actual stock could change at any time. It's possible that your order will be unable to fill once you've placed your order.
Our policy lasts for thirty days. If you don't receive the product within 30 days, we are unable to offer either a return or exchange.
In order to be eligible for a refund your product must be unopened and in the same state as you received it in. The item must be in its original packaging.
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