Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse personnel will pack each item according to our strict specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. Every day, we send thousands of packages to customers across many countries. This is a sign of our commitment to be the largest online retailer globally. Both Europe as well as the USA have distribution and warehouse centers.
Please note that orders with more than one item will be given a processing time according to the item.
Prior to shipment, we will examine thoroughly the items you've purchased. Most orders are shipped within 48 hours. The delivery time should be between 3-7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we cannot fully manage stock. So the actual stock may change at any time. Be aware that it's possible that your order could run out of stock even after you've placed your order.
Our policy runs for 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer an exchange or refund.
In order to be eligible for a refund, your item must be unused and in the same condition as you received it. It should also be returned in the original packaging.
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