Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out.  All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
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Fast Shipping and Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse staff will package all goods to our exacting specifications. Before they are shipped the goods are thoroughly inspected and secured. Everyday, we send to thousands of customers across multiple countries. Our dedication to becoming the largest online retailer in the world is shown by this. We have distribution centers as well as warehouses located in Europe and the USA.
Note that orders containing more than one item are processed according to the item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. Most orders are now shipped within 48 hours. The estimated delivery time is 3 to 7 days.
Returns
We are not able to manage the stock in our warehouse and factory. So the actual stock may change at any time. Please understand it may happen that your order may be out of stock when the order has been placed.
Our policy runs for 30 days. However, if thirty days have passed since you purchased your item, we cannot provide a refund or exchange.
The item must not be used and in the original packaging. You must have the item in its original packaging.
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