Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Due to our long-term partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we are able to offer an array of shipping options. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and accurate specifications. Prior to shipping your items will be thoroughly examined and secured. Each day, we ship to thousands of clients in many countries. This is a sign of our determination to becoming the largest online retailer on the planet. The distribution centers and warehouses distribution are located in Europe and the USA.
Orders that contain more than 1 item are assigned processing times according to each item.
Prior to shipping, we check the item thoroughly before sending the items. Today, most orders will be delivered within 48 hours. The delivery estimate is between 3 and 7 days.
Returns
The inventory is always changing and we are unable to control it completely because multiple parties are involved, which includes our warehouse and factory. Stocks are subject to change at any moment. Please be aware that it is possible that your order will run out of stock even after you have placed the order.
Our policy is valid for 30 days. If it's been more than 30 days since the date you made your purchase, we unfortunately can't give you a full exchange or refund.
Your item should be in its original packaging and be unused. The item should be returned in its original packaging.
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