Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly trained to package your goods exactly according to the specifications that we supply. Your goods will undergo an extensive inspection and be securely packaged before being shipped. Everyday, we send to thousands of customers in multiple countries. This is a sign of our determination to become the largest online retailer globally. Both Europe and the USA have warehouses and distribution centres.
Orders that include more than one item are assigned processing periods according to each item.
We will thoroughly inspect all products before they are shipped. The majority of orders will be shipped within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The stock is constantly changing. It's not entirely managed by us, since we have multiple organizations, such as the factory and the storage. The actual stock can be changed at any time. It is possible that your order will be out of stock after your order has been made.
Our policy is valid for 30 days. If you don't receive the product within the 30 days period, we're not able to issue a refund or an exchange.
You can only return an item in the event that it is not used and in the same condition the day you received it. The item should be in the original packaging.
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