Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel will pack all goods to our exacting specifications. Your goods will go through a thorough inspection and be securely secured prior to being shipped. Every day, we deliver to thousands of customers across many countries. This shows our commitment to become the biggest online retailer on earth. Warehouses and distribution centers can be found in Europe and the USA.
Orders that contain more than one item are assigned processing times in accordance with the item.
Prior to shipping, we check the item thoroughly before sending the items. The majority of orders will be delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
The inventory is always changing and we do not completely manage it because several parties are involved, including our warehouse and factory. The actual stock levels can fluctuate at any point. Please understand it may happen that your order is out of stock after the order has been placed.
Our policy is valid for 30 days. However, if the 30 days have elapsed after you bought your product, we are unable to provide a refund or exchange.
You can only return an item if it is unused and is in the same condition the day you received it. It must also be in its original packaging.
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