Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse employees will pack each item according to our strict requirements. Your items are carefully inspected and properly secured before shipping. We ship to hundreds of thousands of customers each day in different countries. This shows how we're dedicated to be the largest online retailer in the world. Both Europe and the USA have distribution and warehouse centres.
Note: Orders containing more than one item will be assigned a different processing period for each item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. Currently, most orders are shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we're unable to effectively manage inventory. Stocks are subject to change at any moment. Be aware that your order will be out of stock once the order has been placed.
Our policy is valid for a period of 30 days. If it's been more than 30 days since you've bought the item and we're unable to offer you a full refund or exchange.
For your item to be returned it must be in its original packaging, unopened and in the same condition as when you received it. You must have the item in the original packaging.
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