Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we are able to offer various shipping options. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and exact specifications. Your goods are thoroughly checked and securely secured prior to shipment. We deliver to thousands of customers every day from all over the world. This shows that we're committed to being the largest retailer on the internet. Warehouses and distribution centers can be located throughout Europe and the USA.
Orders that include more than 1 item are assigned processing times according to each item.
We will carefully examine all products before they are shipped. The majority of orders will be shipped within 48 hours. The estimated delivery time is 3 to 7 days.
Returns
Stock is dynamic. It is not managed entirely by us since we have multiple entities, including the factory and our storage. The stock can change at any moment. Please be aware it's possible your order may run out of stocks after you place the order.
Our policy is valid for a period of 30 days. If you have passed 30 days without a trace since the purchase and we are unable to offer an exchange or refund.
The item cannot be used, and it must be in the original packaging. The item should be returned in its original packaging.
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