Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL as well as other top global carriers, we are able provide various shipping options. Our warehouse staff is highly trained and will be able to pack the goods according to our precise and exact specifications. Your products will go through a thorough inspection and be properly secured before they are delivered. Every day, we deliver to thousands of clients in different countries. The fact that we're committed to becoming the biggest online retailer in the World is evident. Warehouses and distribution centres can be found in Europe and the USA.
Note: Orders containing multiple items will have a different processing time for each item.
Prior to shipping We will conduct a thorough inspection of the items you've purchased. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and 7 days.
Returns
Stock is dynamic. It's not completely managed by us since we have multiple parties such as the factory and the storage. So the actual stock may fluctuate at any moment. It is possible that stock may run out after your order has been placed.
Our policy is valid for 30 days. We cannot exchange or refund your order when it's been 30 days since you purchased it.
In order for your item to be considered eligible for return the item must not be opened and in the same condition as when you received it. It should also be returned in the original packaging.
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