Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Due to our long-term partnership with UPS, FedEx, DHL and many other leading global carriers, we can offer a variety of shipping options. Our warehouse staff is expertly trained and will wrap your goods in accordance to our precise and precise specifications. Your items will go through an exhaustive examination before they will be safely packaged prior to being sent out. Everyday we deliver hundreds of packages to our customers from all over the world. Our determination to be the largest online retailer worldwide is demonstrated by this. The warehouses are located situated in Europe as much as they are in the USA.
Please note that orders with multiple items are given a processing time according to the specific item.
We will thoroughly inspect all products before they are shipped. Most orders are now shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we're unable to fully manage stock. The actual levels of stock can change at any moment. It's possible that you may not receive your order once it's been placed.
Our policy is valid for 30 days. We cannot return or exchange your purchase if it has been 30 days since the purchase.
You can only return a product when it's unopened and is in the same condition as when you first received it. It should also remain in the original packaging.
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