Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL and many other leading global carriers, we can offer a variety of shipping options. Our warehouse staff is highly trained to package your goods exactly as per the specifications we offer. Your items will go through an extensive inspection and be securely packaged before being sent out. We ship to thousands of customers each day from multiple countries. Our determination to be the biggest online retailer around the globe is evident by this. Warehouses and distribution centers are located throughout Europe as well as in the USA.
Note: Orders that include more than one item will be assigned a processing date according to the item.
Prior to shipping We will examine thoroughly the items you have ordered. The majority of orders today are shipped in 48 hours. Delivery time ranges between 3-7 days.
Returns
We are not able to manage the stock in our factory and warehouse. Stocks can be changed at any moment. It's possible that your order will be unable to fill when you have placed the order.
Our policy lasts for 30 days. If 30 days have passed from the date you purchased the item, we will not be able to give you a refund or exchange.
The item cannot be used, and it must be in the original packaging. It must also be in the original packaging.
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