Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other carriers around the world allows us to offer various shipping options. Our warehouse staff are highly skilled and will pack your products according to our exact and precise specifications. Before shipment, all items are thoroughly inspected and safely secured. We deliver to thousands of clients every day from all over the world. The fact that we're dedicated to becoming the largest online retailer in the world is obvious. Warehouses and distribution centers can be found in Europe and the USA.
Note: Orders that contain more than one product are assigned a specific processing period based on the individual product.
We will carefully examine all products before they are shipped. The majority of orders will be shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing and we are unable to fully manage it because of the fact that several parties are involved, which includes our factory and warehouse. Stock levels can fluctuate at any given time. It's possible that the inventory could run out once your order has been placed.
Our policy lasts 30 days. If you don't receive the product within the 30 days period, we are unable to offer either a return or exchange.
Your item should be in its original packaging and be unused. It must also remain in the original packaging.
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