Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and professional packaging
Because of our long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can provide a variety of shipping options. Our warehouse personnel will pack every item to our exacting specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. Every day we ship hundreds of packages to our customers from all over the world. This shows that we're committed to becoming the biggest retailer on the internet. Both Europe as well as the USA have distribution and warehouse centres.
Note: Orders that contain multiple items will have a distinct processing time for each item.
Prior to shipment Our team will conduct an extensive inspection of the products you ordered. The majority of orders are shipped within 48 hrs. The delivery time will be between 3-7 working days.
Returns
Stock is dynamic. It's not completely managed by us since we're involved with several parties such as the factory and our storage. Stocks can be changed at any moment. Be aware that your order is out of stock after your order has been made.
Our policy is valid for 30 days. If you haven't received the product within 30 days, we're unable to offer a refund or an exchange.
In order for your item to be considered eligible for return the item must not be opened and in the same state as you received it in. The item must be in its original packaging.
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