Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Because of our long-standing partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we can provide various shipping options. Our warehouse personnel are highly skilled and will pack your products according to our precise and precise specifications. Your items will undergo a thorough inspection and be adequately secured before being shipped. Everyday we deliver hundreds of packages to our customers across many countries. This demonstrates our dedication to becoming the largest online retailer in the world. Both Europe as well as the USA have warehouses and distribution centres.
Orders with more than 1 item are assigned processing periods according to each item.
Prior to shipment, we will inspect thoroughly the items you've ordered. The majority of orders will be delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
Due to the multiple parties involved which include the factory as well as the warehouse, we are unable to completely manage our stock. The actual inventory may change at any moment. It is possible that your order is out of stock once the order has been placed.
Our policy is valid for a period of 30 days. If it's been more than 30 days since the date you bought the item, we unfortunately can't give you a full refund or exchange.
The item cannot be in use and must be in its original condition. The item must be returned in its original packaging.
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