Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and Professional Packaging
We are able offer many shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse personnel will pack every item to our exacting requirements. Your items will undergo an extensive inspection and will be properly secured before they are delivered. Everyday, we send to thousands of customers in many countries. The fact that we're determined to become the largest online retailer in the World is evident. Warehouses and distribution centres can be located throughout Europe and the USA.
Note: Orders that contain more than one item are assigned a processing time in accordance with the item.
Prior to shipment, all purchased products will be thoroughly inspected. The majority of orders are shipped within 48 hrs. The expected delivery time is 3 to 7 days.
Returns
The stock is constantly changing. It is not managed entirely by us, since we have multiple organizations, such as the factory and our storage. The stock can change at any moment. You may not receive your order once it's been placed.
Our policy lasts for 30 days. If you haven't received your product within 30 days, we're not able to issue the option of a refund or exchange.
Your item should be in its original packaging and in good condition. It must also not be used. The item should be returned in its original packaging.
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