Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and Professional Packaging
Because of our long-standing relationship with UPS FedEx DHL, and other major global carriers, we can offer a variety shipping options. Our warehouse staff is extremely skilled and will package your goods in accordance to our precise and precise specifications. Your products will be subjected to an extensive inspection and be properly packaged prior to being delivered. Every day, we deliver to thousands of clients in multiple countries. The fact that we're determined to become the largest online retailer in the world is evident. We have distribution centers and warehouses in Europe and in the USA.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
We will carefully examine all items ordered before shipping. The majority of orders are shipped within 48 hours. It is expected that delivery will take between three and seven days.
Returns
The stock is constantly changing. It is not managed entirely by us, since we are involved with multiple entities, including the factory and the storage. Stocks are subject to change at any time. Be aware that your order will be out of stock when your order has been made.
Our policy lasts for 30 days. If you don't receive the product within 30 days, we are not able to issue a refund or an exchange.
For your item to be eligible for return the item must not be opened and in the condition you received it in. It should also be in the original packaging.
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