Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We offer a wide range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will package your items in accordance with our exact and precise specifications. Your items will go through an exhaustive examination before they will be properly packaged prior to being sent out. Every day, we deliver to thousands of customers in many countries. The fact that we are dedicated to becoming the largest online retailer in the World is obvious. Both Europe and the USA have distribution and warehouse centres.
Please note that orders with multiple items are given a processing time according to the particular item.
Prior to shipment, we inspect the ordered items thoroughly. The majority of orders will be shipped within 48 hours. It is expected that delivery will take between three and seven days.
Returns
The inventory is always changing and we are unable to completely manage it due to the fact that multiple parties are involved, including our factory and warehouse. Stock levels can fluctuate at any given time. Please understand it may happen that your order will be out of stock when the order has been placed.
Our policy is for 30 days. If you don't receive your product within 30 days, we're not able to issue a refund or an exchange.
In order to be eligible for a refund, your product must be unopened and in the same state as when you received it. It must also be returned in its original packaging.
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