Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other leading global carriers, we can provide various shipping options. Our warehouse staff is highly trained to pack your goods precisely according to the specifications that we supply. Your items are carefully inspected and securely secured prior to shipment. We deliver to thousands of customers every day across multiple countries. The fact that we are determined to become the largest online retailer in the World is clear. Both Europe as well as the USA have distribution and warehouse centres.
Note: Orders containing more than one product will be assigned a distinct processing time dependent on the particular item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. The majority of orders are shipped within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we cannot fully manage stock. The levels of stock can change at any moment. Please understand it may happen that your order may be out of stock after your order has been made.
The policy is for 30 days. If it's been more 30 days since you made your purchase and we're unable to offer you a complete refund or exchange.
The item must not be used and in the original packaging. It must also be returned in its original packaging.
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