Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We offer a wide range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse employees will pack every item to our exacting specifications. Your items will undergo an extensive inspection and will be adequately secured before being delivered. Every day, we deliver to thousands of clients in multiple countries. This is a testament to our commitment to be the largest online retailer worldwide. There are distribution centers as well as warehouses in Europe and the USA.
Note: Orders containing more than one product will be assigned a distinct processing time, depending on the specific item.
Prior to shipment, we check the item thoroughly. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
We are not able to control the inventory in our warehouse or factory. The actual inventory can be changed at any time. It is possible that your order will be out of stock when the order is placed.
Our policy is valid for a period of 30 days. We are unable to exchange or refund your order after 30 days since you purchased it.
For your item to be considered eligible for return, it must be unopened and in the condition you received it in. It should also be in the original package.
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