Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We are able offer many shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly skilled and will pack your products according to our precise and accurate specifications. Your goods are thoroughly checked and secured properly prior to shipping. We deliver to thousands of customers daily in different countries. This demonstrates our dedication to be the largest online retailer on earth. The warehouses and centers of distribution are situated in Europe, as well as the USA.
Note: Orders containing more than one product will be assigned a distinct processing period depending on the specific item.
Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we're unable to completely manage our stock. Actual stock levels may fluctuate at any point. Be aware that your order may be unable to fill once you've placed your order.
Our policy lasts 30 days. If 30 days have passed by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a refund your item must be in good condition and in the same condition as you received it. It should also remain in the original packaging.
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