Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Delivery and professional packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other major global carriers, we can provide various shipping options. Our warehouse staff are highly skilled and will pack your goods in accordance to our exact and precise specifications. Your items are carefully inspected and secured properly prior to shipping. Everyday, we send to thousands of clients in different countries. This demonstrates our dedication to be the largest online retailer on the planet. Warehouses and distribution centers are found in Europe as well as in the USA.
Note that orders containing more than one item are processed according to the specific item.
Before shipping, all ordered items will be thoroughly inspected. The majority of orders today are shipped in 48 hours. The expected delivery time will be between 3-7 days.
Returns
Due to multiple entities such as the factory and the warehouse, we cannot completely manage our stock. The actual inventory can change at any moment. Be aware that your order will be out of stock once your order has been made.
Our policy is valid for 30 days. If it's been longer than 30 days since you've made your purchase, we unfortunately can't give you a full refund or exchange.
To be eligible for a refund the product must be unopened and in the same state that you received it. The item should be in its original packaging.
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