Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Due to our long-term partnership with UPS, FedEx, DHL and a variety of other top global carriers we can offer various shipping options. Our warehouse staff are expertly trained and will wrap your items according to our precise and exact specifications. Your items will undergo a thorough inspection and be adequately secured before being delivered. We ship to thousands customers every day from all over the world. The fact that we're dedicated to becoming the largest online retailer in the World is evident. Both Europe as well as the USA have distribution and warehouse centres.
Orders with more than 1 item are assigned processing times according to each item.
Prior to shipment, our team will perform an extensive inspection of the items you purchased. The majority of orders are delivered within 48 hrs. The expected delivery time will be between 3 and 7 days.
Returns
Stock is dynamic, and is not completely managed by us because of the involvement of several different parties, such as the factory and our warehouse. The levels of stock can change at any moment. Be aware that it's possible that your order could become unavailable even after you've placed your order.
The period of time is 30 days. If 30 days have passed in the past since you purchased however, we're unable to give you a refund or exchange.
The item must not be used, and it must be in the original packaging. It should also remain in the original packaging.
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