Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse personnel will pack all goods to our exacting requirements. Your items are carefully inspected and securely secured prior to shipment. Everyday we deliver thousands of packages to customers from all over the world. This shows our commitment to become the biggest online retailer in the world. Both Europe and the USA have distribution and warehouse centers.
Note: Orders containing more than one product are assigned a specific processing period dependent on the particular item.
Prior to shipping, our team will perform a thorough inspection on the products you ordered. Currently, most orders are shipped within 48-hours. The estimated delivery time is between 3-7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we're unable to completely manage our stock. The actual stock can be changed at any time. Be aware that it's possible for your order to run out of stock even after you've placed your order.
Our policy is for 30 days. If 30 days have gone without a trace since the purchase, unfortunately we can't offer an exchange or refund.
You can only return a product if it is unused and still in the same condition when you first received it. It must also be in the original packaging.
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