Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we can provide various shipping options. Our warehouse staff will package all goods to our exacting specifications. Your items will undergo an exhaustive inspection and properly secured before they are shipped. Each day, we ship to thousands of customers in different countries. Our dedication to becoming the biggest online retailer around the globe is evident by this. The warehouses and centers for distribution are situated in Europe and the USA.
Note: Orders containing multiple items will have a separate processing period for each item.
Before shipping, all ordered items will be thoroughly examined. The majority of orders are delivered within 48 hrs. It is expected that delivery will take between 3 and seven days.
Returns
We don't manage the stock in our factory and warehouse. The actual inventory may fluctuate at any time. It is possible that you will not receive your order after it has been placed.
Our policy lasts 30 days. If you have passed 30 days in the past since you purchased, unfortunately we can't offer you a return or exchange.
The item cannot be used and in the original packaging. You must have the item in its original packaging.
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