Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We have a range of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff are trained to package your goods exactly as per the specifications we provide. The goods you send us are checked thoroughly and properly secured before shipping. We ship to thousands customers every day from all over the world. This shows that we're committed to becoming the biggest online retailer in the world. Warehouses and distribution centres can be located throughout Europe and the USA.
Note: Orders that include more than one item will be assigned a processing date depending on the item.
Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. The majority of orders are shipped within 48 hours. The delivery time is between 3-7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we're unable to completely manage our stock. Stocks are subject to change at any moment. Please understand it may happen that your order may be out of stock after the order has been placed.
Our policy lasts for 30 days. We are unable to return or exchange your purchase if it has been 30 days from the date of purchase.
The item you purchase must be in its original packaging and in good condition. It must also not be used. The item must be in the original packaging.
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