Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL and many other leading global carriers, we can offer various shipping options. Our warehouse personnel will pack every item to our exacting specifications. Prior to shipping, your goods will be thoroughly examined and safely secured. Each day, we ship to thousands of customers in many countries. This shows our commitment to becoming the largest online retailer in the world. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders with more than one item are assigned a processing time according to the item.
Prior to shipment, we examine the items ordered thoroughly before sending the items. The majority of orders will be sent within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The stock is constantly changing. It is not managed entirely by us since we're involved with several organizations, such as the factory and our storage. The actual levels of stock can change at any time. It's possible that your order could be unable to fill after you place the order.
Our policy lasts for 30 days. If you haven't received the product within the 30 days period, we're not able to issue either a return or exchange.
In order to be eligible for a refund, your product must be unopened and in the same state that you received it in. It should also be in the original package.
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