Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can offer various shipping options. Our warehouse staff are highly skilled and will pack your products according to our precise and exact specifications. Prior to shipping, your goods are thoroughly inspected and secured. We ship to thousands clients every day from all over the world. Our dedication to becoming the biggest online retailer in the world is shown by this. Warehouses and distribution centres can be located throughout Europe and the USA.
Note that orders containing multiple items are processed according to the specific item.
Prior to shipment Our team will conduct an extensive inspection of the products you have ordered. The majority of orders are shipped within 48 hours. Delivery is expected to take between three and seven days.
Returns
Due to multiple parties such as the factory and the warehouse, we're unable to effectively manage inventory. Stocks can be changed at any time. Be aware that your order will be unable to fill after you place the order.
Our policy lasts for thirty days. If you don't receive the product within the 30 days period, we're not able to issue either a return or exchange.
To be returned the item must not be opened and in the same condition as when you received it in. The item must be in the original packaging.
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