Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide various shipping options. Our warehouse staff are expertly trained and will wrap your items according to our exact and precise specifications. Before shipping your items will be thoroughly inspected and secured. We deliver to thousands of clients every day from all over the world. This shows our commitment to be the largest online retailer in the world. Warehouses and distribution centres can be located throughout Europe and the USA.
Note: Orders with more than one item are assigned a particular processing time dependent on the particular item.
Prior to shipment, we check the item thoroughly before sending the items. Most orders are now shipped within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of several different parties, such as the factory and our warehouse. The actual inventory can fluctuate at any time. It's possible that your order may run out of stocks once you've placed your order.
Our policy lasts for 30 days. We are unable to replace or refund your purchase after 30 days since you purchased it.
The item you purchase must be in the original packaging and be unused. It must also be in the original packaging.
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